Help merchants go live and stay live: catalog, stock, staff access, and the questions that never make the help center.
Success here is a store that takes orders on Monday because onboarding did not stall on a warehouse setting. You will sit between the merchant and the product team without becoming a ticket router.
What you will do
- Onboard new shops: domains, catalog, staff, first order path.
- Own a small book of accounts; notice churn signals early.
- Turn repeating issues into tickets with reproduction, then into docs or product changes.
- Write clear answers in English (and Russian if you have it).
What we look for
- Support or CSM in SaaS, retail, or logistics.
- Patience with incomplete information and messy real-world stock.
- You can say no when the request is a custom one-off that would break the product.
Nice to have
- E-commerce ops (OMS, WMS, marketplaces).
- Telegram/WhatsApp as working channels, not only email.
Remote, full-time. Tell us about a merchant you unblocked and what you changed so the same issue did not return.
Apply now